BUILD YOUR FUTURE AS A

COMPUTER SUPPORT SPECIALIST

FOR A DYNAMIC FIT

Some people are born with it while others grow into it – an aptitude for computer technology coupled with a knack for solving problems, and a real desire to help others. Computer Support Specialists, also called Technical Support Specialists or Help Desk Technicians, provide technical assistance, support, and advice to computer users in person, on the phone or electronically through remote access. They troubleshoot and resolve software and hardware problems.

Computer Support Specialists can work for large software companies, support service firms or help-desk call centers. An increasing number telecommute from home. In today’s technology-driven world, having direct access to Computer Support Specialists is as critical to the individual home user as it is to organizations in every industry.

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MORE ONWHAT WE DO

  • Conduct diagnostics; troubleshoot and resolve problems.
  • Repair hardware, software, or peripheral equipment.
  • Determine software, hardware, automation, workflow needs.
  • Install new hardware, cables, operating systems and software.
  • Walk users through the problem-solving steps.
  • Set-up computers and related devices for employee use.
  • Develop training programs and materials.
  • Recommend modifications, upgrades, and customization.

PENNSYLVANIA DEPARTMENT OF LABOR & INDUSTRY CENTER FOR WORKFORCE INFORMATION

COMPUTER SUPPORT SPECIALISTS is on the 2018 High Priority Occupation (HPO) List for Philadelphia County. The purpose of the HPO list is to align workforce training and education investments with occupations that are in demand by employers, have higher skill needs and are most likely to provide family sustaining wages.

 

WFI City College COMPUTER SUPPORT SPECIALIST PROGRAM

Associates of Specialized Technology (AST) Degree

Everything taught is taught for a reason. Every class you attend brings you closer to the career fit you want and the future you envision. If you’ve got a positive attitude, the willingness to learn, and the desire to succeed then put your aptitude for technology, gift for solving problems and willingness to help others to work with the Computer Support Specialist Program at WFI City College. You will find your fit here and gain the knowledge and skills you need to get up and running fast.

BENEFIT FROM OUR INDUSTRY-DRIVEN APPROACH TO PROGRAM CONTENT

  • PC Technology Fundamentals
  • Database Management SQL Server
  • Enhanced PC Technology
  • Info Systems, Operating Systems, and Computer Hardware
  • Linux 1
  • Computer Programming
  • Structured Cabling
  • Organizational Behavior
  • Networking Technologies
  • Info Systems Security
  • Routers and Routing
  • Internet Technology and Applications
  • Software Applications and Functionality
  • Desktop and Server
  • Electronics and Troubleshooting
  • Advanced Servers Technology
  • Help Desk Concepts and Problem Solving

WFI CITY COLLEGE. A SMART CHOICE. HERE’S WHY.

BECAUSE WHAT YOU NEED MATTERS!

  • Close to Home
  • Convenient Day or Evening Class Schedules
  • Easy to Reach by Public Transportation
  • Affordable Tuition
  • Financial Aid for Those Who Qualify
  • Practical Hands-On Instruction
  • Gain First-Hand Experience in Supervised Externships
  • Graduate Career Employment Assistance

Located on 5th Street in the heart of North Philadelphia, WFI City College is a nonprofit career school accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) and licensed by the Pennsylvania State Board of Private Licensed Schools.

To apply, you must be at least 17 years old and have documented proof of either a high school diploma, GED or foreign equivalent.

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4322 North 5th Street
Philadelphia PA 19140
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4322 North 5th Street
Philadelphia PA 19140
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